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Luis Arango

University of Auckland Business School

Researcher

SCHOLARLY PAPERS

19

DOWNLOADS

93

TOTAL CITATIONS

0

Scholarly Papers (19)

1.

Emotionally Competent Robots: Acknowledging Customer Anger in Service Failure 

The University of Auckland Business School Research Paper , Journal of Business Research, 206, 115971. DOI:10.1016/j.jbusres.2026.115971
Number of pages: 12 Posted: 09 Jun 2026
The University of Western Australia, University of Auckland Business School, University of Queensland, University of Queensland and University of Queensland - Business School
Downloads 13

Abstract:

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Robots, AI, Anger, Service failures, Emotional competence

2.

Consumer Responses to AI-Generated Charitable Giving Ads

The University of Auckland Business School Research Paper , Journal of Advertising, 52(4), 486-503. DOI:10.1080/00913367.2023.2183285
Number of pages: 19 Posted: 09 Jun 2026
Luis Arango, Stephen Singaraju and Outi Niininen
University of Auckland Business School, Universiti Teknologi Brunei and University of Jyväskylä - University of Jyväskylä School of Business and Economics
Downloads 9

Abstract:

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3.

Challenging Cultured Meat Naturalness Perceptions: The Role of Consumers' Mindset

The University of Auckland Business School Research Paper , Appetite, 190, 107039. DOI:10.1016/j.appet.2023.107039
Number of pages: 11 Posted: 09 Jun 2026
Luis Arango, Felix Septianto and Nicolas Pontes
University of Auckland Business School, University of Queensland and University of Queensland
Downloads 8

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Cultured meat, Naturalness, Mindset, Product narratives

4.

Innovation from Inclusivity: The Effect of Team Diversity on Clean Meat Acceptance

The University of Auckland Business School Research Paper , Australasian Marketing Journal, 33(1), 11-21. DOI:10.1177/14413582241235414
Number of pages: 11 Posted: 09 Jun 2026
Seoul National University, University of Auckland Business School, University of Queensland and University of Queensland
Downloads 8

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CSR, DEI, diversity, trust, authenticity, clean meat acceptance

5.

The Moderating Role of Intrinsic and Quest Religiosity on the Effectiveness of Religious Appeals in Promoting Cultured Meat

Journal of Business Ethics, 201(3), 759-776. DOI:10.1007/s10551-025-05954-6
Number of pages: 18 Posted: 09 Jun 2026
Denni Arli, Luis Arango and Felix Septianto
University of Tasmania, University of Auckland Business School and University of Queensland
Downloads 8

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Cultured meat, Intrinsic religiosity, Quest religiosity, Green identity

6.

When Suffering Hurts More: Suffering for Material Products Reduces Intrinsic Motivation, Well-Being, and Repurchase Intention Compared to Experiences 

Journal of Business Research, 199, 115506. DOI:10.1016/j.jbusres.2025.115506
Number of pages: 13 Posted: 09 Jun 2026
Amy Errmann and Luis Arango
Auckland University of Technology (AUT) and University of Auckland Business School
Downloads 8

Abstract:

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Consumer suffering, Consumer effort, Material consumption, Experiential consumption, Intrinsic motivation, Eudaimonic well-being, Repurchase intention

7.

Why We Like To Touch: Consumers' Tactile Esthetic Appreciation Explained By A Balanced Combination Of Unity And Variety In Product Designs

Psychology & Marketing, 40(6), 1249-1262. DOI: 10.1002/mar.21798
Number of pages: 14 Posted: 09 Jun 2026
Delft University of Technology, Melbourne Institute of Technology, Delft University of Technology, University of Twente and University of Auckland Business School
Downloads 7

Abstract:

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esthetic appreciation, Gestalt laws, product design, tactile perception

8.

Relief Through Digital Modalities: Evaluating Text-Based Chatbots and Voicebots in Service Failures

The University of Auckland Business School Research Paper , European Journal of Marketing, 60(13), 325-352. DOI: 10.1108/EJM-08-2024-0693
Number of pages: 28 Posted: 09 Jun 2026
Griffith University - Griffith Business School, University of Auckland Business School, Jiangxi University of Finance and Economics, University of Queensland and University of Queensland
Downloads 7

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Service failure, AI, Chatbot, Modality, Voicebot

9.

Cultivating Curiosity: Consumer Responses to Ethical and Product Benefits in Cultured Foods

The University of Auckland Business School Research Paper , Appetite, 196, 107282. DOI:10.1016/j.appet.2024.107282
Number of pages: 9 Posted: 09 Jun 2026
University of Auckland Business School, The New Zealand Institute for Plant and Food Research Limited, Auckland University of Technology (AUT) and University of Queensland
Downloads 6

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Cultured foods, Cultured meat, Cultured fruit, Curiosity, Food message appeals ', Novel food acceptance

10.

The Role of Conventional Meat Unnaturalness in Cultured Meat Acceptance: A Test of Holistic Mindset

The University of Auckland Business School Research Paper , Appetite, 203, 107656. DOI:10.1016/j.appet.2024.107656
Number of pages: 10 Posted: 09 Jun 2026
Luis Arango, Felix Septianto and Nicolas Pontes
University of Auckland Business School, University of Queensland and University of Queensland
Downloads 5

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11.

The Role of Demand-Based Scarcity Appeals in Promoting Cultured Meat

The University of Auckland Business School Research Paper , Psychology & Marketing, 40(8), 1501-1520. DOI:10.1002/mar.21821
Number of pages: 20 Posted: 09 Jun 2026
University of Auckland Business School, University of Queensland - Business School and University of Queensland
Downloads 5

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cultured meat, demand‐based, naturalness, perceived risk, scarcity, supply‐based

12.

Value Attitude Behaviour and Social Stigma in the Adoption of Veganism: An Integrated Model

The University of Auckland Business School Research Paper , Food Quality and Preference, 97, 104479. DOI:10.1016/j.foodqual.2021.104479
Number of pages: 9 Posted: 09 Jun 2026
Wageningen University and Research, Independent, Universiti Teknologi Brunei and University of Auckland Business School
Downloads 5

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Vegan diet, Veganism, Value-attitude-behaviour model, Anti-speciesism, Social stigma

13.

Repercusiones del COVID-19 en el personal de salud: análisis desde la prensa colombiana 

Revista española de comunicación en salud, 13(1), 46-57. DOI:10.20318/recs.2022.6164
Number of pages: 12 Posted: 10 Jun 2026 Last Revised: 16 Jun 2026
Universidad Nacional de Colombia, University of Auckland Business School and Universidad Nacional de Colombia
Downloads 4

Abstract:

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Health Personnel, Coronavirus Infections, Communications Media, Colombia

14.

 Level of Human-Computer Interaction: Twitter Topic Detection Gauges Consumer Opinions

In Welcome to The New Normal: Life After The Chaos: Proceedings of the 2023 AMS Annual Conference, New Orleans, LA, USA, May 17–19, 2023 (p. 122). Springer Nature. DOI:10.1007/978-3-031-49039-2_12
Posted: 03 Jul 2026
Stephen Singaraju and Luis Arango
Universiti Teknologi Brunei and University of Auckland Business School

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Human chipping, RFID, Twitter, KNIME, Topic detection

15.

The Dark Age of Advertising: An Examination of Perceptual Factors Affecting Advertising Avoidance in the Context of Mobile YouTube

The University of Auckland Business School Research Paper , Journal of Electronic Commerce Research, 23(1), 13-32.
Posted: 30 Jun 2026
Universiti Teknologi Brunei, University of the South Pacific School of Law, University of Auckland Business School, Independent, La Trobe University and Wageningen University and Research

Abstract:

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Advertising avoidance, Perceptual factors, Reversal theory, Mobile YouTube

16.

Linked by Age: A Study on Social Media Privacy Concerns Among Younger and Older Adults

The University of Auckland Business School Research Paper , Industrial Management & Data Systems, 124(2), 640-665
Posted: 30 Jun 2026
The University of Western Australia, Universiti Teknologi Brunei and University of Auckland Business School

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Social media, Privacy concerns, Dimensions, Personal information, Trust, Risk

17.

Consumer Biases in the Perception of Organizational Greed

The University of Auckland Business School Research Paper, International Journal of Consumer Studies, 47(2), 767-783.
Posted: 30 Jun 2026
University of Auckland Business School, Universiti Teknologi Brunei, University of Jyväskylä - University of Jyväskylä School of Business and Economics and Independent

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18.

The Human RFID Implants Introduce a New Level of Human-Computer Interaction: Twitter Topic Detection Gauges Consumer Opinions

In Academy of Marketing Science Annual Conference (pp. 122-136). Cham: Springer Nature Switzerland., The University of Auckland Business School Research Paper
Posted: 30 Jun 2026
Outi Niininen, Stephen Singaraju and Luis Arango
University of Jyväskylä - University of Jyväskylä School of Business and Economics, Universiti Teknologi Brunei and University of Auckland Business School

Abstract:

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Human chipping, RFID, Twitter, KNIME, Topic detection

19.

The Dark Side of Brand Community: The Role of Brand Identification, Community Identification, Brand Passion and Shopping Motivation

The University of Auckland Business School Research Paper, Journal of Product & Brand Management, 33(7), 815-827
Posted: 30 Jun 2026
University of Indonesia, Universitas Indonesia, University of Auckland Business School and The University of Western Australia

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Brand community identification, Brand passion, Compulsive buying, Shopping motivation