Sulin Ba

University of Connecticut School of Business

Associate Dean of Research and Treibick Family Chair

368 Fairfield Road

Storrs, CT 06269-2041

United States

  • University of Connecticut School of Business

SCHOLARLY PAPERS

31

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SSRN CITATIONS
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Top 5,303

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58

CROSSREF CITATIONS

193

Scholarly Papers (31)

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1.

Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior

MIS Quarterly, Vol. 26, No. 3, pp. 243-268, September 2002
Number of pages: 26 Posted: 14 Dec 2006
Sulin Ba and Paul A. Pavlou
University of Connecticut School of Business and University of Houston - C.T. Bauer College of Business
Downloads 1,067 (24,936)
Citation 20

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Trust, credibility, reputation, information asymmetry, price premiums, feedback mechanisms, electronic markets, online risks

2.

Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team

MIS Quarterly, Vol. 24, No. 4 (Dec., 2000), pp. 569-600
Number of pages: 33 Posted: 14 Dec 2014 Last Revised: 14 May 2015
Ann Majchrzak, Ronald Rice, Arvind Malhotra, Nelson King and Sulin Ba
University of Southern California - Marshall School of Business, University of California, Santa Barbara (UCSB), University of North Carolina Kenan-Flagler Business School, American University of Beirut - Olayan School of Business and University of Connecticut School of Business
Downloads 797 (37,579)
Citation 6

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3.

An Exploratory Study of the Impact of E-Service Process on Online Customer Satisfaction

Number of pages: 42 Posted: 14 Dec 2006
Sulin Ba and Wayne Johansson
University of Connecticut School of Business and Government of the United States of America - Department of Homeland Security
Downloads 796 (37,662)

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Web-based technology capabilities, Technology design of e-service process, Online customer satisfaction, Electronic service delivery system

4.

Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights From a Virtual Team Innovating Using a Collaborative Tool

Information Resources Management Journal, Vol. 13, No. 1, 2000
Number of pages: 3 Posted: 14 Dec 2014
Ann Majchrzak, Ronald Rice, Nelson King, Arvind Malhotra and Sulin Ba
University of Southern California - Marshall School of Business, University of California, Santa Barbara (UCSB), American University of Beirut - Olayan School of Business, University of North Carolina Kenan-Flagler Business School and University of Connecticut School of Business
Downloads 667 (47,866)
Citation 1

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5.

A Model of Vertical Differentiation for Online Retailing

Number of pages: 41 Posted: 03 Oct 2006 Last Revised: 03 Aug 2014
Sulin Ba, Jan Stallaert and Zhongju Zhang
University of Connecticut School of Business, University of Connecticut - School of Business and Arizona State University (ASU) - Department of Information Systems
Downloads 375 (96,934)
Citation 1

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e-service, service quality, price competition, vertical differentiation, competitive strategy

6.

Online Price Dispersion: A Game Theoretic Perspective and Empirical Evidence

Information Systems Research. 23(2): 575-592. 2012.
Number of pages: 37 Posted: 28 Feb 2007 Last Revised: 14 May 2015
Sulin Ba, Jan Stallaert and Zhongju Zhang
University of Connecticut School of Business, University of Connecticut - School of Business and Arizona State University (ASU) - Department of Information Systems
Downloads 289 (128,879)

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e-service, service quality, price competition, vertical differentiation, brand recognition

7.

Optimal Pricing and Permissions Strategy for Virtual Good Creators in Second Life

Number of pages: 35 Posted: 23 Sep 2008 Last Revised: 03 Jul 2014
Sulin Ba and Dan Ke
University of Connecticut School of Business and University of Connecticut - Department of Operations & Information Management
Downloads 283 (131,733)
Citation 1

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virtual world, Second Life, pricing strategy, virtual goods, permissions

8.

Managing the Crowds: The Effect of Prize Guarantees and In-Process Feedback on Participation in Crowdsourcing Contests

University of Connecticut School of Business Research Paper No. 18-11
Number of pages: 47 Posted: 13 Apr 2018 Last Revised: 01 Jul 2018
Lian Jian, Sha Yang, Sulin Ba, Li Lu and Crystal Jiang
University of Southern California - Annenberg School for Communication and Journalism, University of Southern California - Marshall School of Business, University of Connecticut School of Business, West Chester University of Pennsylvania - College of Business and Public Management and affiliation not provided to SSRN
Downloads 258 (144,837)
Citation 1

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Crowdsourcing Contest, Feedback, Prize Guarantees, Uncertainty, Participation

9.

Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premium and Buyer Behavior

MIS Quarterly 26, 3, 243-268
Number of pages: 26 Posted: 18 Jan 2014
Paul A. Pavlou and Sulin Ba
University of Houston - C.T. Bauer College of Business and University of Connecticut School of Business
Downloads 229 (162,665)

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Trust, credibility, reputation, information asymmetry, price premiums, feedback mechanisms, electronic markets, online risks

10.

Promotional Marketing or Word-of-Mouth? Evidence from Online Restaurant Reviews

Information Systems Research, 24(3): 596-612. 2013
Number of pages: 46 Posted: 30 May 2013 Last Revised: 12 Jan 2017
Xianghua Lu, Sulin Ba, Lihua Huang and Yue Feng
Fudan University - School of Management, University of Connecticut School of Business, Fudan University and University of Connecticut - School of Business
Downloads 201 (184,005)
Citation 13

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Promotional marketing, online review, keyword sponsored search, online coupon, word of mouth, product price, product sales

11.

Stock Market Reaction to Green Vehicle Innovation

Production and Operations Management, Vol. 22, Issue 4, pp.976-990, 2013
Number of pages: 40 Posted: 02 Apr 2012 Last Revised: 17 Jul 2014
Sulin Ba, Ling Lei Lisic, Qindong Liu and Jan Stallaert
University of Connecticut School of Business, Virginia Polytechnic Institute & State University - Pamplin College of Business, Dow Chemical Portfolio Investments and University of Connecticut - School of Business
Downloads 189 (194,501)

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Automobile Industry, Corporate Sustainability, Event Study, Green Innovation, New Product Development

12.

Understanding Online Purchase Decision Making: The Effects of Unconscious Thought, Information Quality, and Information Quantity

Number of pages: 35 Posted: 23 Nov 2016
Jie Gao, Cheng Zhang, Ke Wang and Sulin Ba
Fudan University - School of Management, Fudan University, Fudan University - School of Management and University of Connecticut School of Business
Downloads 144 (244,930)
Citation 3

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Unconscious Thought, Information Quality, Information Quantity, Information Processing

13.

Digital Health Communities: The Effect of Their Motivation Mechanisms

Decision Support Systems. 55(4): 953-959. 2013
Number of pages: 7 Posted: 15 May 2015
Sulin Ba and Lei Wang
University of Connecticut School of Business and Smeal College of Business
Downloads 104 (310,921)

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Online communities, Motivation mechanisms, Digital health communities, Online social networks

14.

Optimal Investment in Knowledge within a Firm Using a Market Mechanism

Management Science, Vol. 47, No. 9, pp.1203-1219, September 2001
Number of pages: 17 Posted: 08 Aug 2006
Sulin Ba, Jan Stallaert and Andrew B. Whinston
University of Connecticut School of Business, University of Connecticut - School of Business and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 92 (336,632)
Citation 1

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Mechanism design, knowledge sharing, incentive compatibility, public goods, combinatorial aution, bundle auction, knowledge investment

15.

Measuring E-Service Quality: An Exploratory Comparison Study of Virtual Worlds and Websites

Number of pages: 44 Posted: 31 May 2013
Sulin Ba, Dan Ke, Jan Stallaert and Zhongju Zhang
University of Connecticut School of Business, University of Connecticut - Department of Operations & Information Management, University of Connecticut - School of Business and Arizona State University (ASU) - Department of Information Systems
Downloads 88 (346,093)

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Virtual worlds, Online customer service, Service quality, Immersion, Presence, Social presence theory, Media richness theory, User satisfaction

16.

Salience Bias in Crowdsourcing Contests

University of Connecticut School of Business Research Paper No. 17-01
Number of pages: 39 Posted: 03 Oct 2017 Last Revised: 04 Oct 2017
Ho Cheung Brian Lee, Sulin Ba, Xinxin Li and Jan Stallaert
Pennsylvania State University - Department of Supply Chain & Information Systems, University of Connecticut School of Business, University of Connecticut - Department of Operations & Information Management and University of Connecticut - School of Business
Downloads 81 (363,861)
Citation 3

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behavioral economics, crowdsourcing, salience bias, parallel path effect, competition effect

17.

Compositional Enterprise Modeling and Decision Support

Handbook on Decision Support Systems, Springer Verlag, Vol. 2, pp. 1443-1468, 2008
Number of pages: 24 Posted: 29 Apr 2008
Karl Reiner Lang, Sulin Ba and Andrew B. Whinston
City University of New York (CUNY) - Paul H. Chook Department of Information Systems & Statistics, University of Connecticut School of Business and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 81 (363,861)

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Decision Support Systems, Enterprise Modeling, Compositional Modeling, Model Integration, Organizational Knowledge Base Design, Knowledge Components

18.

Establishing Online Trust Through a Community Responsibility System

Decision Support Systems. 31(3): 323-336. July 2001.
Number of pages: 33 Posted: 13 Jan 2017
Sulin Ba
University of Connecticut School of Business
Downloads 71 (391,972)
Citation 4

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Online community; Game theory; Community responsibility system; Online transactions

19.

An Empirical Study of the Cross-Channel Effects between Web and Mobile Shopping Channels

Number of pages: 35 Posted: 23 Nov 2016
Lei Huang, Xianghua Lu and Sulin Ba
Fudan University - School of Management, Fudan University - School of Management and University of Connecticut School of Business
Downloads 71 (391,972)
Citation 2

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Mobile Commerce, Multichannel Retailing, Synergy Effect, Cannibalization Effect

20.

Price Competition in E-Tailing Under Service and Recognition Differentiation

“Price competition in e-tailing under service and recognition differentiation.” (S. Ba, J. Stallaert, and J. Zhang) Electronic Commerce Research and Applications. 6(3). 2007.
Number of pages: 42 Posted: 14 Dec 2006 Last Revised: 21 Jul 2020
Sulin Ba, Jan Stallaert and Zhongju Zhang
University of Connecticut School of Business, University of Connecticut - School of Business and Arizona State University (ASU) - Department of Information Systems
Downloads 60 (427,571)

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e-service, service quality, price competition, brand recognition

21.

Building Trust in Online Auction Markets Through an Economic Incentive Mechanism

Number of pages: 31 Posted: 13 Jan 2017
Sulin Ba, Andrew B. Whinston and Han Zhang
University of Connecticut School of Business, University of Texas at Austin - Department of Information, Risk and Operations Management and Georgia Institute of Technology
Downloads 57 (438,340)
Citation 6

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Electronic commerce; Electronic markets; Online auction; Trusted third party; Certification authority; Digital certificate; Trust;

22.

Building Online Trust in a Culture of Confucianism: The Impact of Process Flexibility and Perceived Control

ACM Transactions on Management Information Systems. 5(1): 2014. 1-23
Number of pages: 23 Posted: 15 May 2015 Last Revised: 18 Oct 2016
Lihua Huang, Sulin Ba and Xianghua Lu
Fudan University, University of Connecticut School of Business and Fudan University - School of Management
Downloads 49 (468,679)

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e-commerce, culture, trust, Confucianism, process flexibility, perceived control, online market

23.

Mobile App Adoption and Its Differential Impact on Consumer Shopping Behavior

Number of pages: 32 Posted: 14 Jan 2021
Sulin Ba, Shu He and Shun-Yang Lee
University of Connecticut School of Business, University of Connecticut - Department of Operations & Information Management and Northeastern University - Marketing Area
Downloads 43 (494,117)

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mobile application adoption, price sensitivity, search

24.

One Size Fits All? The Differential Impact of Online Reviews and Coupons

Production and Operations Management, 2020
Number of pages: 54 Posted: 28 Aug 2020
Sulin Ba, Yuan Jin, Xinxin Li and Xianghua Lu
University of Connecticut School of Business, University of Connecticut - Department of Operations & Information Management, University of Connecticut - Department of Operations & Information Management and affiliation not provided to SSRN
Downloads 26 (582,667)

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online reviews, promotions, consumer characteristics, product characteristics, individual consumer purchase decision

25.

Oligopolistic Price Competition and Adverse Price Effect in Online Retailing Markets

Number of pages: 29 Posted: 13 Jan 2017
Sulin Ba, Jan Stallaert and Zhongju Zhang
University of Connecticut School of Business, University of Connecticut - School of Business and Arizona State University (ASU) - Department of Information Systems
Downloads 26 (582,667)
Citation 1

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Price competition, Vertical differentiation, e-Service, Service quality, Adverse price effect

26.

Emergent Themes in the Interface between Economics of Information Systems and Management of Technology

Production and Operations Management, 26(4), 2017, 652-666
Number of pages: 38 Posted: 22 Sep 2016 Last Revised: 03 Feb 2018
Sulin Ba and Barrie R. Nault
University of Connecticut School of Business and University of Calgary - Haskayne School of Business
Downloads 20 (622,527)

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Management of Technology, Economics of Information Systems, Platforms, Productivity, Vertical Relations

27.

Choice of Transaction Channels: The Effects of Product Characteristics on Market Evolution

Number of pages: 47 Posted: 23 Nov 2016
Sulin Ba, Jan Stallaert, Andrew B. Whinston and Han Zhang
University of Connecticut School of Business, University of Connecticut - School of Business, University of Texas at Austin - Department of Information, Risk and Operations Management and Georgia Institute of Technology
Downloads 19 (629,288)

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Electronic Commerce, Electronic Markets, Evolutionarily Stable Equilibrium, Evolutionary Game Theory, Market Evolution, Product Characteristics, Stochastically Stable Equilibrium, Transaction Channel, Trusted Third Party

28.

Introducing a Third Dimension in Information Systems Design: The Case for Incentive Alignment

Information Systems Research, Vol.12(3), p. 225-239, September 2001
Number of pages: 35 Posted: 13 Jan 2017
Sulin Ba, Jan Stallaert and Andrew B. Whinston
University of Connecticut School of Business, University of Connecticut - School of Business and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 17 (643,296)
Citation 2

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Information Systems Design; Incentive Alignment; Distributed Decision Support Systems; Knowledge

29.

Is User-Generated Content Always Helpful? The Effects of Online Forum Browsing on Consumers’ Travel Purchase Decisions

Decision Support Systems, 2020
Number of pages: 35 Posted: 28 Aug 2020
Xianghua Lu, Shu He, Shaohua Lian, Sulin Ba and Junjie Wu
affiliation not provided to SSRN, University of Connecticut - Department of Operations & Information Management, Fudan University - Department of Information Management and Information Systems, University of Connecticut School of Business and Beihang University (BUAA)
Downloads 13 (672,623)

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user-generated content, online forums, information foraging theory

30.

The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction

MIS Quarterly, Vol. 36 No. 4, pp. 1131-1144, December 2012
Posted: 15 May 2015 Last Revised: 19 Oct 2018
Jifeng Luo, Sulin Ba and Han Zhang
Shanghai Jiao Tong University - Antai College of Economics and Management, University of Connecticut School of Business and Georgia Institute of Technology

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Product uncertainty, retailer visibility, service quality, website design, customer satisfaction, search goods, experience goods, archival data

31.

An Empirical Analysis of Virtual Goods Permission Rights and Pricing Strategies

Posted: 30 May 2013
Dan Ke, Sulin Ba, Jan Stallaert and Zhongju Zhang
University of Connecticut - Department of Operations & Information Management, University of Connecticut School of Business, University of Connecticut - School of Business and Arizona State University (ASU) - Department of Information Systems

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Virtual Worlds, Virtual Goods, Pricing Strategies, Permission Rights